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our caring for you promise

In stores and online, we’re here with a warm welcome, along with extra care so you can shop with ease and convenience.

Is my store open?

We are reopening maurices stores in several waves, from May 15 to mid-June.
Select stores in the following states and provinces have reopened:

Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Minnesota, Mississippi, Missouri, Montana, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wyoming and in Ontario, Saskatchewan

Check your store’s hours or expected reopening date:

When you shop our stores, you can expect:

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Increased cleaning & sanitation

with extra attention for high-touch surfaces

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Social distancing policies

that limit store capacity and maintain space between customers

Hand sanitizer

available to everyone

Fitting rooms

cleaned after every use & safety practices for tried-on items

Masks & gloves

for all associates

Limited hours

at some locations

Two new ways to shop

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1. Doorside pickup

Order through your store or online for store pickup with minimal contact.

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2. Personal styling sessions

Book a complimentary appointment for a reserved fitting room ready with styles for you to try on.

FAQs

STORE OPENINGS & EXPERIENCE

Is my maurices store open?

Select stores are now open. Find the status of your store.

How will you decide when a store will open?

We are taking a thoughtful approach to each store reopening that prioritizes public health and community impact. We are also, of course, following direction from the CDC and local, state and federal governments. The impact on public health is our No. 1 criteria, which means even if some local and state orders lift, we may continue to keep our stores closed until we believe it is safe for our associates and community.

Have my store hours changed?

We have adjusted store hours to 11-6 daily in most locations. Some stores may have different hours that reflect the shopping center they are located in. Find your store hours.

Are you making special accommodations for people who may be at greater risk?

We are excited to offer two new ways to shop for all our customers so you can feel comfortable. Through doorside pickup, you can order through your store or online for store pickup with minimal contact.

We also offer complimentary personal styling sessions. When you arrive, you’ll have a reserved and sanitized fitting room ready with styles for you to try on. Simply call your store to schedule.

How do personal styling sessions work?

Simply call your store to schedule an appointment. We’ll ask you a few questions about your goals so our stylist can find just-right options for you. You can also request specific items you’re interested in.

When you arrive, you’ll have a reserved and sanitized fitting room with ready-for-you styles to try on. If you want to try other styles or sizes, our stylist will find them for you.

There’s no pressure to purchase anything and the session is complimentary.

How are you monitoring employee health?

We have a daily screening process in place for all store associates that is consistent with CDC and government/health department guidance.

Can I use cash to pay for my purchase?

Yes, we will accept cash payments. We have modified steps to allow our associates to handle cash using personal protective equipment.

COUPONS & REWARDS

Will I be able to use my coupons that expired?

We will gladly accept any coupons that expired while our stores were closed.

Will you honor expired mymaurices rewards?

Your mymaurices rewards or points that expired during our store closures have been extended for 90 days. Our goal is to make sure you have your rewards to use when you are ready. To find your rewards balance, sign in and go to “mymaurices.”

SHIPPING

When will I receive my online order?

The fulfillment centers and carrier networks we use are open and operational. Your order may take more than two weeks to ship as a result of additional safety measures we are all taking to help protect our teams.

My area is impacted by government restrictions. How do I get my items?

If you ordered online to be shipped to your home, our carriers will hold your order at one of their facilities until they are able to deliver to you. Your health and well-being are our highest priority during this challenging time, and we apologize for the unexpected delay.

Can I still ship to store?

Yes, we are shipping to store under a new name through our doorside pickup service. If your store is closed, you are welcome to shop maurices.com and have your items shipped to your home.

RETURNS

What is your return policy for in-store purchases?

As always, maurices has a generous return philosophy. While items purchased in-store can only be returned to a store location, there is no deadline by when you need to make this return. We’ll accept your return and make it right when your store reopens.

What is your return policy for online orders?

We are accepting online returns as we always have. You can mail your item back to us for an exchange or refund. If you prefer to return your online purchase to a store, you’ll be able to do so when your store reopens.

CREDIT CARD PAYMENTS

What are my options to make a credit card payment if my store is closed?

Visit maurices.com/creditcard for information regarding the maurices credit card. You may also call 1-866-248-4488 (TDD/TTY: 1-800-695-1788) to manage your account.

What happens if I’m unable to make my credit card payment at this time?

Your maurices credit card is managed by Comenity Bank. Comenity Bank is committed to helping cardholders who may be experiencing hardships as a result of COVID-19. Because they understand it may be difficult to make payments on time, they are offering payment programs to help.

If you’re experiencing financial hardship because of COVID-19, please call Comenity Bank at 1-866-248-4488 (TDD/TTY: 1-800-695-1788) to discuss how they can help with your account.

GIVING BACK

What are you doing to support healthcare workers and our communities during the COVID-19 pandemic?

Maurices is proud to donate $250,000 to multiple rural community hospitals to support healthcare workers on the frontlines in the fight against the COVID-19 pandemic. Often rural hospitals don’t get the support they needs, and by providing them with a monetary donation, they will be able to purchase items most needed at their individual hospitals.

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