3 ways to shop with confidence
Increased cleaning & sanitation
with extra attention for high-touch surfaces
Social distancing policies
that limit store capacity and maintain space between customers
STORE OPENINGS & EXPERIENCE
Is my maurices store open?
Our stores are open and ready to serve you. Please check hours and openings as these vary by location and are based on direction from CDC and local and state governments.
Are masks required in all your stores?
Yes, for the safety of our associates and customers, all associates and customers must wear a face mask.
Are fitting rooms open?
Yes! Our fitting rooms are open and sanitized after every use. We are also following safety practices with any items that are tried on.
How are you monitoring employee health?
We have a daily screening process in place for all store associates that is consistent with CDC and government/health department guidance.
Can I use cash to pay for my purchase?
Yes, we will accept cash payments. We have made PPE equipment available to associates in order to maintain everyone’s safety.
How do personal styling sessions work?
Simply call your store to schedule an appointment. We’ll ask you a few questions about your goals so our stylist can find just-right options for you. You can also request specific items you’re interested in.
When you arrive, you’ll have a reserved and sanitized fitting room with ready-for-you styles to try on. If you want to try other styles or sizes, our stylist will find them for you.
There’s no pressure to purchase anything and the session is complimentary.
What is your return policy for in-store purchases?
As always, maurices has a generous return philosophy. While items purchased in-store can only be returned to a store location, there is no deadline by when you need to make this return.
What is your return policy for online orders?
We are accepting online returns as we always have. You can mail your item back to us or return to your store for an exchange or refund.
CREDIT CARD PAYMENTS
What are my options to make a credit card payment?
What happens if I’m unable to make my credit card payment at this time?
Your maurices credit card is managed by Comenity Bank. Comenity Bank is committed to helping cardholders who may be experiencing hardships as a result of COVID-19. Because they understand it may be difficult to make payments on time, they are offering payment programs to help.
What are you doing to support healthcare workers and our communities during the COVID-19 pandemic?
Maurices is proud to donate $250,000 to multiple rural community hospitals to support healthcare workers on the frontlines in the fight against the COVID-19 pandemic. Often rural hospitals don’t get the support they needs, and by providing them with a monetary donation, they will be able to purchase items most needed at their individual hospitals.