mymaurices Loyalty Program Terms and Conditions
Effective Date: 06/25/2019
- Eliminate your right to a trial by jury; and
- Substantially affect your rights, including preventing you from bringing, joining or participating in class or consolidated proceedings.
Canadian Residents Only: Laws of certain provinces of Canada limit or prohibit required arbitration and waivers of class actions; accordingly, the Arbitration Agreement as applied to the Program is limited or restricted, if at all, for applicable Canadian residents to the extent of applicable Canadian laws.
Table of Contents
- These Program Terms May Change
- Eligibility & Registration
- Earning Points through Earning Activities for Program Rewards; Conversion of Points to Reward Certificates; Promotional Offers and Rewards
- Point Expiration; Reward Certificate Expiration; mymaurices Account Expiration; Returns; Negative Points; Errors
- Reward Certificates; Returns/Exchanges
- Points, Reward Certificates and mymaurices Accounts Are Non-Transferable and Not Redeemable For Cash
- Loss of Points and Reward Certificates; Termination of Your mymaurices Account
- Agreement to Decisions
- Termination of Your mymaurices Account
- Updating Your mymaurices Account
- Member Communication
- NO WARRANTIES; EXCLUSION OF LIABILITY; INDEMNIFICATION
- Modification of These Program Terms & Termination of the Program
- Governing Law
- General Information
- Maurices’ Remedies
- Contact Us
Your registration for the Program and/or continued membership in the Program indicates your acceptance of and agreement to all of these Program Terms. Be sure to check these Program Terms located at www.maurices.com/mymaurices periodically for updates, as your continued membership in the Program signifies your acceptance of these Program Terms as they exist from time to time, including, without limitation, any changed provisions. The Program is void where prohibited by law.
You agree Maurices may change, add, or eliminate the Program Terms, including, without limitation, rewards, offers and benefits; or change or terminate the Program or any feature of the Program; in whole or in part, at any time, and without notice or compensation, even though such actions may affect rewards or offers in the Program or your participation in the Program. In the event of our termination of the Program, we will give you notice of termination in a manner determined by us. Upon any termination of the Program by us, the Program will terminate, and any Points, Promotional Offers and Reward Certificates (as such terms are described below), and any other rewards or offers associated with the Program, will also terminate with immediate effect as of the termination date.
You agree that Maurices may provide notices, disclosures, and amendments to these Program Terms, and other information relating to the Program by electronic means, including posting these materials online at www.maurices.com/mymaurices.
The Program is a customer-reward program that is available to eligible Maurices customers (see Section 2 below for full eligibility details). You can register for the Program and create a Program membership account (“mymaurices Account”): (i) at one of Maurices retail stores (ask a store representative to help you begin the process), (ii) by downloading and using the mymaurices mobile application (the “App”), (iii) by calling the customer service team at 1 (866) 977-1542, and (iv) by other methods as Maurices may offer from time to time. Eligible customers who register for a mymaurices Account (“Members”) will be able to earn Points with each Earning Activity (as defined below). As described below, when you have earned the requisite amount of Points, those Points will be converted into a store rewards certificate (“Reward Certificate”) that you can use to make Authorized Purchases (as defined below) of Maurices products. Additionally, the Program offers Members (or certain Members) various promotional rewards (for example, a birthday reward), as such rewards are offered by Maurices from time to time. If registering in-store at a Maurices’ location, the Member will receive a mymaurices Account identification card (“mymaurices Card”) and associated identification code (“mymaurices ID”). If signing up online, through the App, or by phone, the Member will only receive a mymaurices ID. A mymaurices Card is a Program membership card only, and is not a credit card, gift card or other stored value device.
The Program is open only to legal residents of any one (1) of the fifty (50) United States or the District of Columbia, or any Province in Canada (except for residents of the Province of Quebec) who are the age of majority in their jurisdiction of residence. You may register in-store or online as described above. You must provide us with all required information to register for a mymaurices Account, which information must include a valid email address that is only used by you. When you enroll in the Program and create a mymaurices Account, you are agreeing to receive email marketing messages from Maurices. You may opt out of marketing email communications (by following the instructions in those emails) and still remain a Member in good standing. Note that after opting out of marketing emails, you will continue to receive messages from us about your mymaurices Account (e.g., your Points balance, usage, and news about changes to these Program Terms), and Reward Certificates. You may call us at 1 (866) 977-1542 to request to be unsubscribed from all Program email communications; however, because email is the primary source of communication for the Program, electing to opt out of all Program e-mail communications will limit your participation and the value of the Program. There is a limit of one (1) mymaurices Account per individual/email address/phone number. You agree that you will not participate in the Program under more than one (1) mymaurices Account. Corporations, groups, and associations are not eligible.
You agree to accept responsibility for all activities that occur under your mymaurices Account or any associated password and you agree you will not sell, transfer or assign your mymaurices Account or any membership rights. For online users, you are responsible for maintaining the confidentiality of the passwords for your mymaurices account (including your passwords for the www.maurices.com (“Site”) and/or App, and for restricting access to your computer (or other device, as applicable), so that others may not access your mymaurices Account.
The Program involves two important measurements for Program Points rewards: Points and Reward Certificates. “Points” are earned when Members engage in either of the following “Earning Activities”: (a) making qualifying purchases from Maurices retail stores in the United States or Canada, or the Site (each an “Earning Purchase”); or (b) participating in other specific Member Points earing opportunities offered by Maurices from time-to-time (“Additional Earning Activities”). The details of an Additional Earning Activity, including a description of the conduct required and the number of Points available, will be as communicated to the eligible Member(s) by email or in another communication from Maurices, and are subject to the instructions, terms, conditions, limitations and restrictions of such Additional Earning Activity.
For purchases at Maurices retail stores in the United States, on the Site, and for Additional Earning Activities in the United States, Points will be earned based on United States dollars (with no conversion to Canadian Dollars). For purchases at Maurices retail stores in Canada and for Additional Earning Activities in Canada, Points will be earned based on Canadian dollars (with no conversation to United States Dollars).
In order to earn Points for an Earning Purchase: (i) in store you must present to a Maurices representative your mymaurices Card, mymaurices ID, email address or phone number before each Earning Activity, and (ii) online, when prompted, you must enter your email address and/or phone number associated with your mymaurices Account in order to receive Points on those purchases. Points are not accrued for previous purchases, existing special orders, or on the purchase of gift cards (unless Points availability is otherwise offered by Maurices from time to time), charity items, Maurices credit card payments, layaway items, shipping and handling or taxes, and state and any other applicable governmental fees. Points are also not earned on (and may be deducted from your account for): unauthorized or fraudulent charges, or purchases made by or for a business/group or for a business purpose.
Earning Activities only count towards the earning of Points once you have a valid mymaurices Account. Earning Activities that occurred prior to your establishment of a mymaurices Account do not qualify for this Program and will not earn you Points. You only earn Points on your total purchases after deduction of any applicable promotional credits, discounts and offers on those purchases. Use of a Reward Certificate, gift card or gift certificate in connection with a purchase transaction does not earn Points to the extent of use of such item for such purchase.
Points will appear in your mymaurices Account within approximately seven (7) business days of your completion of an Earning Activity. You may view your membership activity via monthly mymaurices Account status email communication, on the mymaurices mobile App, or by calling our customer service team at 1 (866) 977-1542. Maurices shall have no liability for any delays in posting of Points or Earning Activity.
Once a Member has accumulated the required number of Points to earn a Reward Certificate to be used at a Maurices retail store or the Site, those Points will be removed from the Member’s mymaurices Account and converted to a Reward Certificate and the Reward Certificate may be issued to the email address associated with that mymaurices Account, or by other means in Maurices’ sole discretion. Conversion of Points and issuance of Rewards Certificates will be on such schedule as determined by Maurices. Each Reward Certificate will have a unique code that you may use to redeem your Reward Certificate online as described in Section 5 below (“Reward Certificate Coupon Code”).
See Program details located at www.maurices.com/mymaurices for current information regarding how Points are calculated, how many Points must be accrued to earn a Reward Certificate, the value of a Reward Certificate, and other Program information and details, including current Promotional Offers (collectively, “Program Details”). We may change or add the Program Details at any time, including the manner in which Points are calculated, how many Points must be accrued to earn a Reward Certificate, the value of a Reward Certificate and Points, Reward Certificate and Point limits, and Promotional Offers.
Maurices may describe or post certain promotional offers (“Promotional Offers”) to www.maurices.com/mymaurices, such as birthday offers, bonus Points events and other special opportunities. Promotional Offers will be subject to the terms and conditions of each Promotional Offer, including, without limitation, qualifying purchases, additional charges and taxes, applicable expiration dates, which terms and conditions may be included at www.maurices.com/mymaurices, or in an email to an applicable Member or Members, or by such other method as determined by Maurices (including by posting to a Member’s mymaurices Account).
IF YOU DO NOT HAVE ACTIVITY IN YOUR MYMAURICES ACCOUNT FROM EARNING ACTIVITIES IN THE PROGRAM, AUTHORIZED RETURNS (AS DEFINED BELOW) OR REDEMPTION OF REWARDS CERTIFICATES DURING ANY TWELVE (12) MONTH PERIOD, ALL OF THE POINTS ASSOCIATED WITH YOUR MYMAURICES ACCOUNT WILL AUTOMATICALLY EXPIRE AND BE FORFEITED. FOR THE PURPOSES OF CLARIFICATION AND WITHOUT LIMITING THE FOREGOING, ACTIVITY IS MEASURED ON THE DATE ON WHICH YOU COMPLETE AN EARNING ACTIVITY, AUTHORIZED RETURN OR REWARD CERTIFICATE REDEMPTION, AND NOT FROM THE DATE ON WHICH THE ACTIVITY APPEARS IN YOUR MYMAURICES ACCOUNT. AN “AUTHORIZED RETURN” MEANS A RETURN OF A PURCHASE (FOR WHICH YOU EARNED POINTS) IN ACCORDANCE WITH MAURICES’ THEN CURRENT RETURN POLICY. EACH REWARD CERTIFICATE WILL EXPIRE NINETY (90) DAYS AFTER REWARD CERTIFICATE ISSUANCE, AS STATED ON THE REWARD CERTIFICATE. IF YOU DO NOT HAVE ACTIVITY IN YOUR MYMAURICES ACCOUNT FROM EARNING ACTIVITIES IN THE PROGRAM, AUTHORIZED RETURNS OR REDEMPTION OF REWARDS CERTIFICATES DURING ANY TWENTY-FOUR (24) MONTH PERIOD, YOUR MYMAURICES ACCOUNT WILL BE TERMINATED, AND ANY POINTS, REWARD CERTIFICATES, PROMOTIONAL OFFERS, AND ANY OTHER REWARDS OR OFFERS ASSOCIATED WITH YOUR MYMAURICES ACCOUNT WILL AUTOMATICALLY EXPIRE AND BE FORFEITED AS OF THE TERMINATION DATE.
If you return a purchase for which you earned Points in accordance with Maurices’ then current return policy, the Points associated with your mymaurices Account will be reduced by the number of Points equivalent to the amount of the refund you receive. If, at any time, your Points balance becomes negative as a result of a returned purchase(s), we reserve the right to immediately cancel any or all outstanding Reward Certificates, Promotional Offers, and other rewards and offers associated with your mymaurices Account. Subsequent qualifying purchases will work your Points back to a positive balance. Negative points do not expire. At our sole discretion, we reserve the right to terminate mymaurices Accounts with ongoing negative Points balances.
Our records will be considered conclusive if there is a dispute about the number of Points or the number or value of any Reward Certificate earned, redeemed or deducted, or any matter concerning any Promotional Offer. Call us at 1 (866) 977-1542 within 30 days from relevant transaction date if you have any questions about your Points, Reward Certificate or Promotional Offer. If we do not hear from you by then, it means you agree with us about those Points, Reward Certificate or Promotional Offer.
We accept no liability for any errors in the number of Points, any Reward Certificate or any Promotional Offer awarded, posted or communicated to you. Should any Points, Reward Certificates or Promotional Offer be awarded, posted or communicated in error, we reserve the right to deduct the number of Points, Reward Certificates or Promotional Offer awarded, posted or communicated to you in error immediately, and without notice to you. We are not obligated to honor a request to redeem Points, Reward Certificates or Promotional Offer awarded, posted or communicated to a mymaurices Account in error.
Reward Certificates may be applied to purchases of Maurices merchandise at a Maurices retail store in the United States or Canada, or at the Site, as long as the Member is in good standing, and the Reward Certificate has not expired; except that the Reward Certificates cannot be applied to previous purchases, existing special orders, or on the purchase of gift cards (unless otherwise offered by Maurices from time to time), charity items, credit card payments, layaway items, shipping and handling, taxes, and state and any other applicable governmental fees (each an “Authorized Purchase”). Regardless of the denomination in which a Rewards Certificate is issued (whether United States Dollars or Canadian Dollars), (a) at Maurices retail stores in the United States and on the Site, Reward Certificates will be redeemed in United States Dollars (for example, a $5 Canadian Dollar Reward Certificate would be redeemed at $5 United States Dollars), for which no additional consideration or credit will be given, and (b) at Maurices retail stores in Canada, Reward Certificates will be redeemed in Canadian Dollars (for example, a $5 United States Dollar Reward Certificate would be redeemed at $5 Canadian Dollars), for which no additional consideration or credit will be given.
The Reward Certificate will be in addition to other promotional credits, discounts or offers offered at the time of purchase (“Other Rewards”), unless otherwise stated in the Other Rewards, the Reward Certificate will be applied after all Other Rewards are applied to the Authorized Purchase.
In-Store: To use a Reward Certificate when making an Authorized Purchase in one of our physical retail stores in the United States or Canada, at the time of purchase you must present a printed/paper or electronic version of your unexpired Reward Certificate. Maurices reserves the right to require the person using a Reward Certificate to show proof that they are the person associated with the Reward Certificate. After using the Reward Certificate, the Maurices representative will not return the printed/paper copy to you, and the Reward Certificate will be removed from your mymaurices Account.
Online: To use the Reward Certificate when making an Authorized Purchase on the Site you can enter the Reward Certificate Coupon Code in the “Promo code” box at checkout.
Each Reward Certificate may be used only once. A Member may only redeem up to a total of six (6) Rewards Certificates on an Authorized Purchase. Any use of a Reward Certificate in connection with activities other than those specified by Maurices constitutes fraud and may be prosecuted. Maurices reserves the right to pursue any legal remedies that may be available to it. You are solely responsible for all federal, state, provincial/territorial, and local taxes and any other costs or expenses of accepting and using Reward Certificates or Other Rewards.
If a Reward Certificate was used on an Authorized Purchase and (a) you return merchandise in an Authorized Return, you will forfeit all Points associated with the returned merchandise, or (b) you exchange merchandise in an Authorized Purchase, the value of the Reward Certificate used in the original Authorized Purchase may be reused in the exchange transaction.
Neither Points, Reward Certificates or Promotional Offers have any monetary or cash value and they may not be redeemed for cash or, except under the Program, any cash equivalent. mymaurices Accounts, Reward Certificates and Promotional Offers are non-transferable. Reward Certificates can only be redeemed by the mymaurices Account holder for Authorized Purchases made in-person or online by that mymaurices Account holder. Promotional Offers may only be redeemed by the mymaurices Account holder in accordance with the Promotional Offer. Sharing your mymaurices Account, Points, or your Reward Certificates or Promotional Offers with others is a breach of these Program Terms. mymaurices Accounts, Points, Reward Certificates and Promotional Offers are not your personal property, are not descendible, and may not be inherited, bartered, purchased or sold.
In addition to termination of the Program pursuant to Section 9 below or termination of your mymaurices Account described elsewhere in these Program Terms, Maurices may also revoke your ability to participate in the Program for: (a) your abuse of the Program, including, without limitation, your use of any “bot”, macro, or other automated means to participate in the Program or to earn Points or Reward Certificates; (b) your failure to follow these Program Terms and any other terms and conditions applicable to the Program; (c) the attempted or actual sale or transfer of any of your Points, Reward Certificates, Promotional Offers or your mymaurices Account; (d) any misrepresentation by you; or (e) any other conduct deemed by Maurices, in its sole discretion, to be an abuse of the Program, to be detrimental to the interests of Maurices or its customers, to be fraudulent, illegal, or to be otherwise improper. If your ability to participate in the Program is revoked, any unused Points, Reward Certificates and Promotional Offers will automatically expire and your future participation in the Program may be prohibited, in the sole and absolute discretion of Maurices. In addition, Maurices will have the right to take appropriate administrative or legal action, including seeking criminal prosecution, as it deems necessary in its sole discretion.
Maurices is not responsible for Points, Reward Certificates and Promotional Offers that expire, are lost or are redeemed due to fraudulent activity. Suspected illegal, fraudulent or other unauthorized use or misuse of Points, Reward Certificates, Promotional Offers, or any other activity inconsistent with these Program Terms may, in the sole and absolute discretion of Maurices, result in termination of your participation in the Program, which will result in the loss of all accumulated Points earned, and Reward Certificates and Promotional Offers issued but not yet redeemed.
You agree to abide by the final and binding decisions of Maurices regarding the Program, its operation, and your participation in it, and interpretation of these Program Terms. Maurices is the sole arbiter of all issues relating to the Program, including a decision to remove Points, Reward Certificates and Promotional Offers. All of Maurices' decisions relating to the Program and Program Terms are final.
You may elect to terminate your mymaurices Account at any time by calling Maurices at 1 (866) 977-1542. Upon termination of your mymaurices Account, any Points, Reward Certificates, Promotional Offers, and any other rewards or offers associated with your mymaurices Account will automatically expire and be forfeited as of the termination date. If you later elect to re-enroll in the Program, you will not have access to any Points, Reward Certificates, Promotional Offers, rewards or offers associated with your previous mymaurices Account and your beginning balance of Points, Reward Certificates and Promotional Offers will be zero.
Maurices may terminate the Program at any time, without compensation, even though such actions may affect rewards or offers in the Program or your participation in the Program. In the event of our termination of the Program, we will give you notice of termination in a manner determined by us. Upon any termination of the Program by us, the Program will terminate, and any Points, Promotional Offers and Reward Certificates, and any other rewards or offers associated with the Program, will also terminate with immediate effect as of the termination date.
You may access and update your mymaurices Account information, including your email address at a Maurices retail store, by emailing our Customer CARE team at firstname.lastname@example.org, or by calling us at 1 (866) 977-1542. It is your responsibility to keep your member information current, complete and accurate. You are solely responsible for any and all activities that occur under your mymaurices Account.
You may view your membership activity via monthly mymaurices Account status email communications, on the App, or by calling our customer service team at 1 (866) 977-1542. A current, valid email address is required for a member to receive Reward Certificates, and certain notices in the Program, including without limitation, information about certain Additional Earnings Activities and Promotional Offers.
WE MAKE NO WARRANTIES, REPRESENTATIONS, OR GUARANTEES, WITH REGARD TO THE PROGRAM, THE OPERATION AND MAINTENANCE OF THE PROGRAM, WHETHER EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OR ANY IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE MAKE NO REPRESENTATION THAT THE OPERATION OF THE PROGRAM WILL BE UNINTERRUPTED OR ERROR-FREE.
WE WILL NOT HAVE ANY LIABILITY (WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), PRODUCT LIABILITY OR OTHER THEORY) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, EVEN IF YOU OR WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY LOSS OF REVENUE, DATA OR PROFITS ARISING UNDER OR WITH RESPECT TO THESE PROGRAM TERMS OR THE PROGRAM. FURTHER, OUR AGGREGATE LIABILITY ARISING UNDER OR WITH RESPECT TO THESE PROGRAM TERMS OR THE PROGRAM WILL IN NO EVENT EXCEED THE TOTAL OF ONE HUNDRED U.S. DOLLARS ($100).
You, at your own cost and expense, will indemnify, defend and hold harmless, Maurices, our parent, subsidiary and affiliated companies, and each of their respective directors, officers, employees, agents, successors and assigns against any claim, suit, action, judgment, liability, loss, cost, expenses and other damages (even if such claims are groundless, fraudulent or false), including reasonable legal fees, based upon or in connection with (i) any breach or alleged breach of your representations, warranties, covenants, agreements, or obligations hereunder, (ii) any actual or alleged wrongful or negligent act or omission by you, and/or (iii) arising from or related to your participation in the Program.
Maurices may change, add, or eliminate the Program Terms, including, without limitation, rewards, offers and benefits; or change or end the Program or any feature of the Program; in whole or in part, at any time, and without notice or compensation, even though such actions may affect rewards and offers in the Program or Members’ participation in the Program. Maurices may, at its discretion, provide notices, disclosures, and amendments to these Program Terms, and other information relating to the Program by electronic means, including posting these materials online at www.maurices.com/mymaurices, or by email to the address then associated with your mymaurices Account, and/or using any other contact information we may have for you. The updated Program Terms will be effective as of the time of posting, or upon such later date or by such other method as specified by Maurices. The updated Program Terms will apply to your participation in the Program beginning as of their effective date. Your continued participation in the Program following any change will constitute your express consent to any amendments to these Program Terms, or any other aspect of the Program. Should you not agree to such an amendment, you may cancel your participation in the Program as set out in the "Termination of Your mymaurices Account" Section.
These Program Terms and any disputes arising under or related to them will be governed by United States federal law and the laws of the State of Minnesota, without reference to a state’s conflict of law principles.
Participation in the Program is unauthorized in any jurisdiction that does not give full effect to all provisions of these Program Terms, including without limitation this paragraph and the warranty disclaimers and liability exclusions above. Maurices has endeavored to comply with all legal requirements known to it in creating and maintaining this Program but makes no representation that the Program is appropriate or available for use in any particular jurisdiction. Participation in the Program is also unauthorized in any jurisdiction where all or any portion of this Program may violate any legal requirements and you agree not to Participate in the Program in any such jurisdiction. You are responsible for compliance with all applicable laws. Any use in contravention of this provision or any provision of these Program Terms is at your own risk and, if any part of these Program Terms is invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of these Program Terms will govern such participation. Our performance under these Program Terms will be excused to the extent that such performance is hindered, delayed or made commercially impractical by causes beyond our reasonable control.
Maurices' performance of these Program Terms is subject to applicable existing and future laws and legal process, and nothing contained in these Program Terms is in derogation of Maurices' right to comply with law enforcement requests or requirements relating to your participation in the Program or information provided to or gathered by Maurices with respect to such participation.
These Program Terms constitute the entire agreement between you and Maurices with respect to the Program. These Program Terms supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Maurices with respect to this Program. No modification of these Program Terms will be effective unless it is authored by Maurices or its affiliates, or unless it is physically signed by a Maurices officer. Any alleged waiver of any breach of these Program Terms will not be deemed to be a waiver of any future breach. A printed version of these Program Terms and/or of any notice given by Maurices in electronic form will be admissible in judicial or administrative proceedings based upon or relating to these Program Terms or your participation in the Program to the same extent and subject to the same conditions as other business documents and records originally generated and maintained by Maurices in printed form.
Employees of Maurices may participate in the Program. Participation is subject to these Program Terms, as well as any other terms, conditions, limitations and restrictions established by Maurices from time to time regarding employee participation in the Program, which are available by contacting Maurices’ Human Resources department or consulting Maurices’ online employee resources policies and materials.
Maurices’ reserves the right to seek all remedies available at law and in equity for violations of any of these Program Terms, including suspending or blocking your access to your mymaurices Account or terminating your participation in any or all of the Program.
If you have any questions about your mymaurices Account or the Program, please contact us at the store where you joined the Program or call us at 1 (866) 977-1542.