free shipping to home and store with all orders of $50 or more
valid on standard shipping only

Return To www.maurices.com

If you would prefer to ship your item(s) back to us, please feel free to do so using one of the following return options:

Pre-Paid Return Shipping (Preferred)

For convenient return processing, your packing slip will include a pre-paid, pre-addressed label for your return package.

  1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure full credit.
  2. Complete the return reason questionnaire on the packing slip. Remove the mailing label portion and include the remainder of the slip in the return package. Please do not tear the pre-paid mailing label down the middle perforation. The entire label must be used.
  3. Affix the pre-paid label to the package. Before sending your return shipment, please remove all extra labels from the outside of the package.
  4. Send your package via UPS or US Mail by giving it to the postal carrier or taking it to a local USPS or UPS location.

  • No postage is required. The fixed shipping rate of $5.95 will be deducted from your refund. You will not be charged postage until the return is processed.
  • Prepaid shipping labels are automatically added to the packing slip where the order total is greater than $10.00. If the total value of your return is less than $10.00, please refer to the "Standard Return Shipping" return instructions shown below.
  • You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
  • Credit for gift returns will be issued to the original purchaser, minus the pre-paid return fee.
  • You are able to track your return shipment through My Account.
  • Please do not reproduce the pre-paid label in any way, to ensure proper credit processing.

Standard Return Shipping

If your return total is less than $10.00 or you would prefer to use your own shipping method:

  1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure full credit.
  2. Complete the return reason questionnaire on the packing slip and include it in the return package.
  3. Before sending your return shipment, please remove all extra labels from the outside of the package.
  4. Send the return package to the following address (unless your packing slip directs otherwise):

    www.maurices.com
    307 Hollie Drive
    Martinsville, VA 24112

  • If you are not making use of our prepaid shipping label return option, all return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  • It is recommended that you use UPS or Insured Parcel Post for your return.
  • Keep the Return Tracking Number for your return package to monitor delivery status.
  • You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
  • Credit for gift returns will be issued to the original purchaser.

Exchanges are available at our retail store locations. If you wish to exchange an item at www.maurices.com, you must return the item and re-order the new item(s) of your choice.