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Return Policy

We want you to be fully satisfied with every item that you purchase from www.maurices.com. If you are not satisfied with an item that you have purchased, you may return the item for a full refund of the purchase price. We gladly accept returns to www.maurices.com or any of our retail stores!

Return To Store

We are happy to accept your www.maurices.com items for return or exchange in any of our Maurices retail stores. To find the store location nearest you, please visit our store locator page. Our only request is that you bring your packing slip and/or invoice along with you when you visit our store to return your item(s).

Return To www.maurices.com

If you would prefer to ship your item(s) back to us, please feel free to do so using one of the following return options:

Pre-Paid Return Shipping (Preferred)

For convenient return processing, your packing slip will include a pre-paid, pre-addressed label for your return package.

  1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure full credit.
  2. Complete the return reason questionnaire on the packing slip. Remove the mailing label portion and include the remainder of the slip in the return package. Please do not tear the pre-paid mailing label down the middle perforation. The entire label must be used.
  3. Affix the pre-paid label to the package. Before sending your return shipment, please remove all extra labels from the outside of the package.
  4. Send your package via UPS or US Mail by giving it to the postal carrier or taking it to a local USPS or UPS location.

  • No postage is required. The fixed shipping rate of $5.95 will be deducted from your refund. You will not be charged postage until the return is processed.
  • Prepaid shipping labels are automatically added to the packing slip where the order total is greater than $10.00. If the total value of your return is less than $10.00, please refer to the "Standard Return Shipping" return instructions shown below.
  • You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
  • Credit for gift returns will be issued to the original purchaser, minus the pre-paid return fee.
  • You are able to track your return shipment through My Account.
  • Please do not reproduce the pre-paid label in any way, to ensure proper credit processing.

Standard Return Shipping

If your return total is less than $10.00 or you would prefer to use your own shipping method:

  1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure full credit.
  2. Complete the return reason questionnaire on the packing slip and include it in the return package.
  3. Before sending your return shipment, please remove all extra labels from the outside of the package.
  4. Send the return package to the following address (unless your packing slip directs otherwise):

    maurices
    1901 State Rd. 240 East
    Greencastle, IN 46135

  • If you are not making use of our prepaid shipping label return option, all return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  • It is recommended that you use UPS or Insured Parcel Post for your return.
  • Keep the Return Tracking Number for your return package to monitor delivery status.
  • You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
  • Credit for gift returns will be issued to the original purchaser.

Exchanges are available at our retail store locations. If you wish to exchange an item at www.maurices.com, you must return the item and re-order the new item(s) of your choice.

Canadian returns

For Canadian returns, you may return to any of our Canadian stores or please use the preprinted label attached to your packing slip to mail your return. Please choose a trackable method such as Purolator or Canada Post and send you return to:

maurices
Lynden Park Mall, SP. D7
84 Lynden Road
Brantford ON N3R6B8